Delivery policy

All Radhava Tech products are digital. Nothing is shipped physically, there is no courier and no shipping charge. Everything is delivered online, to the phone number and email you give us.

Subscriptions

Access is switched on immediately after a successful payment. Your sign-in details and next steps are sent by WhatsApp, SMS or email, and the product works in any web browser on a phone, tablet or laptop.

Counter and staff apps

Counter and staff apps open from a web link on your tablet, phone or laptop and can be added to the home screen like an app. We send the link and logins on payment, and help you set up your first device by phone or video call.

Installs on your own device or server

We set up the install remotely, or on site where agreed, usually within 2 working days of payment, at a time that suits you. Any travel for on-site visits is agreed in your quote before you pay.

Software downloads

After payment in our online store, your download link, licence key and GST invoice appear instantly in My account and are also emailed to you.

Setup, training and custom work

Setup and training usually start within 2 working days of payment. Custom projects are delivered in the milestones and on the timeline agreed in your quote; each milestone is shown to you for approval.

Didn't receive it?

If you don't get access within 24 hours of payment, send us a message through our Contact page with your payment reference and we'll sort it out the same working day. If we cannot deliver, you get a full refund — see our refunds & cancellation policy.