Refunds & cancellation

We want you to be happy with what you pay for. Try any product free on its demo address first, and ask us for a free demo before you buy.

Monthly and yearly subscriptions

• Cancel any time from your account or by messaging us. The service continues until the end of the period you have paid for and will not renew.
• 7-day money-back on your first payment: if you cancel within 7 days of your first payment for a product, we refund that payment in full, minus any message charges already used.
• After that, payments for a period that has already started are not refundable. For a yearly plan cancelled after the first 7 days, the service simply runs until the end of the paid year.
• If we cannot provide a service you have paid for because of a fault on our side for more than 3 days in a row, we refund or credit the unused days.

Installs on your own device or server

• The setup fee is refundable in full if we have not started the setup.
• Once the product is installed and working as described, the setup fee is not refundable. Any yearly licence follows the subscription rules above.
• Devices such as tablets, printers or computers bought from other sellers follow that seller's return policy.

Software bought from our online store

• Each product shows its refund window on its page before you buy. Request a refund within that window from My account → Invoices.
• When a refund is approved, the licence key for that purchase is switched off.
• Source-code purchases are not refundable once the code has been downloaded, unless the product does not work as described.

Pledges for requested software

If you pledge towards software on our request board and it is not built by the stated deadline, your pledge is refunded in full.

WhatsApp/SMS credits and advertising packs

• Prepaid message credits that are not used can be refunded on request when you leave. Credits already used are not refundable, because we have paid the provider for them.
• Ad money that has not yet been spent on ads can be carried over to the next month or refunded on request. Money already spent with the ad platform cannot be refunded.

Custom development, setup and training

Custom work follows the milestones in your quote. Advance payments for work not yet started are refundable; work already completed and delivered is not.

Wrong, failed or double payments

If you were charged twice, charged the wrong amount, or money left your account but the payment failed, tell us with the payment reference and we will refund the extra amount in full.

How refunds are paid

Approved refunds go back to the original payment method (card, bank, wallet or other method you used) within 5–7 working days of approval. Your bank may take a little longer to show it. We send a GST credit note for every refund of an invoiced amount.

How to ask

Send us a message through our Contact page with your invoice number or payment reference. We reply within 1 working day and decide on refund requests within 7 working days. If you are not happy with our answer, write to our grievance officer, Vatish Sharma, Proprietor (details in our privacy policy).